1. Introduction
   Welcome to Prime Flex! These Terms and Conditions (“Terms”) govern your use of our website and the purchase of our products. By accessing or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our website or purchase our products.

For the purposes of these Terms, “Prime Flex” refers to Prime Flex SMC Private Limited (Pakistan), which operates the website https://primeflexpk.com (“Website”). Prime Flex offers high-quality supplements, home and kitchen goods, and pet care products. These Terms outline the rights and obligations of both Prime Flex and our customers (“you,” “your”). We are committed to providing a seamless shopping experience while ensuring that our policies are transparent and easy to understand.

2. Definitions
   In these Terms, the following definitions apply:

• “Customer” refers to any individual or entity that purchases products from Prime Flex through our Website.
• “Products” refers to the supplements, home and kitchen goods, pet care products, and any other items offered for sale on our Website.
• “Website” refers to the website operated by Prime Flex, accessible at https://primeflexpk.com.
• “Order” refers to a request by a Customer to purchase Products from our Website.
• “Content” refers to all information, text, images, and other materials available on the Website.

3. Eligibility
   To use our Website and purchase Products, you must meet the following eligibility criteria:

• You must be at least 18 years old or have the permission of a parent or guardian.
• You must reside in Pakistan or a jurisdiction where the sale of our Products is legally permitted.
• You must have the legal capacity to enter into a binding contract with Prime Flex.

By using our Website, you represent and warrant that you meet these eligibility requirements. If you do not meet these requirements, you must not use our Website or purchase Products from us.

4. Products and Services
   Prime Flex offers a variety of high-quality supplements, home and kitchen goods, and pet care products. All Products are subject to availability, and we reserve the right to discontinue or change the Products offered on our Website at any time without notice.

We strive to provide accurate descriptions and images of our Products, but we do not warrant that the Product descriptions, images, or other content on our Website are entirely accurate, complete, reliable, current, or error-free. If a Product offered by Prime Flex is not as described, your sole remedy is to return it in unused condition, in accordance with our Returns and Refunds Policy.

5. Pricing and Payment
   All prices listed on our Website are in Pakistani Rupees (PKR) and are subject to change without notice. Prices do not include applicable taxes, shipping, and handling fees, which will be calculated and added at checkout.

We accept various payment methods, including credit cards and debit cards, processed securely through our third-party payment gateway. By providing your payment information, you authorize us to charge the total amount of your Order to your selected payment method.

You are responsible for ensuring that the payment information you provide is accurate and complete. We are not responsible for any loss or damage arising from inaccurate or incomplete payment information provided by you.

6. Order Process
   To place an Order on our Website, follow these steps:

1. Browse our Products and select the items you wish to purchase.
2. Add the selected items to your shopping cart.
3. Proceed to checkout and provide the necessary billing, shipping, and payment information.
4. Review your Order details and confirm your purchase.

Once you place an Order, you will receive an email confirmation from Prime Flex acknowledging receipt of your Order. This confirmation does not constitute acceptance of your Order. We reserve the right to accept or decline your Order for any reason, including but not limited to the unavailability of Products, errors in pricing or product descriptions, or suspected fraudulent activity.

A contract between you and Prime Flex is formed when we ship your Order and send you a shipping confirmation email. Until that time, we reserve the right to cancel or refuse any Order.

7. Shipping and Delivery
   Prime Flex is committed to delivering your order promptly and securely. We offer shipping within Pakistan, and all orders are processed and shipped within 1-3 business days after the order is placed. Estimated delivery times vary depending on the shipping method selected and your location.

• Shipping Methods: We offer standard and expedited shipping options, which will be available for selection at checkout. The cost of shipping will be calculated based on the weight of your order and the destination.
• Delivery Timeframes: Standard shipping typically takes 3-7 business days, while expedited shipping generally takes 1-3 business days. Please note that these timeframes are estimates and are not guaranteed.
• Lost or Damaged Goods: If your order is lost or damaged during transit, please contact us immediately at contact@primeflexpk.com. We will work with the shipping carrier to resolve the issue and may offer a replacement or refund in accordance with our policies.

Prime Flex is not responsible for delays caused by events outside our control, such as natural disasters, carrier delays, or customs processing. However, we will do our best to keep you informed and assist in resolving any issues that may arise.

8. Returns and Refunds
   At Prime Flex, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the product within 30 days of receipt, subject to the following conditions:

• Eligibility for Returns: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Certain items, such as perishable goods, health and personal care items, or items marked as non-returnable, may not be eligible for returns.
• Return Process: To initiate a return, please contact us at contact@primeflexpk.com with your order number and reason for the return. We will provide you with return instructions and a return shipping address. You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective product).
• Refund Policy: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days. Please note that it may take additional time for the refund to appear on your account, depending on your bank or payment provider.

9. Subscription Services (if applicable)
   If Prime Flex LLC offers any subscription-based products or services, the following terms will apply:

• Subscription Plans: Customers may subscribe to receive certain products or services on a recurring basis. Subscription plans will automatically renew at the end of each billing cycle unless canceled by the customer.
• Billing and Payment: Subscription fees will be charged to the payment method on file at the start of each billing cycle. Customers are responsible for keeping their payment information up to date. If a payment fails, we may suspend or terminate the subscription.
• Cancellation and Modifications: Customers may cancel or modify their subscription at any time by logging into their account on our Website or by contacting customer support. Cancellations will take effect at the end of the current billing cycle, and no refunds will be issued for the remaining period.

10. Intellectual Property
    All content on the Prime Flex LLC Website, including but not limited to text, images, logos, graphics, and software, is the property of Prime Flex LLC or its content suppliers and is protected by U.S. and international copyright, trademark, and other intellectual property laws.

• Trademarks: The trademarks, logos, and service marks displayed on the Website are the registered and unregistered trademarks of Prime Flex LLC. You may not use our trademarks without prior written permission.
• Restrictions on Use: You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from our Website without our express written consent. Unauthorized use of our intellectual property is strictly prohibited and may result in legal action.

11. User Conduct
    By using the Prime Flex LLC Website, you agree to conduct yourself in a lawful and respectful manner. You are prohibited from engaging in any of the following activities:

• Prohibited Activities:
  • Using the Website for any illegal or unauthorized purpose.
  • Attempting to interfere with or disrupt the operation of the Website, including hacking, phishing, or distributing malware.
  • Posting or transmitting any content that is defamatory, obscene, offensive, or violates the rights of others.
  • Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with a person or entity.
  • Collecting or harvesting any personal data of other users without their consent.

Prime Flex LLC reserves the right to terminate or restrict your access to the Website if you engage in any prohibited activities or violate these Terms.

12. Privacy Policy
    Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our Website and services, you agree to the practices described in our Privacy Policy. You can review our full Privacy Policy here.
13. Limitation of Liability
    Prime Flex LLC, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Website or the Products, even if we have been advised of the possibility of such damages.

Our total liability to you for any claims arising out of or relating to these Terms or the use of our Website or Products is limited to the amount you paid to us for the specific product in question. This limitation applies to all claims, whether based on warranty, contract, tort (including negligence), or any other legal theory.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

14. Dispute Resolution
    Any disputes arising out of or related to these Terms, the use of the Website, or the purchase of Products shall be resolved through binding arbitration in accordance with the laws of Pakistan. The arbitration shall be conducted in [City], Pakistan, and the arbitration award may be entered into any court having jurisdiction thereof.

You agree to waive your right to a jury trial and to participate in a class action lawsuit. Any claim you may have against Prime Flex PK must be filed within one (1) year after such claim arises; otherwise, it is permanently barred.

15. Governing Law
    These Terms and any disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of laws principles.

You agree to submit to the exclusive jurisdiction of the courts located in [City], Pakistan, for the resolution of any disputes arising out of or related to these Terms or your use of the Website or Products.

17. Contact Information
    If you have any questions, concerns, or feedback regarding these Terms or any aspect of your experience with Prime Flex PK, please contact us using the following information:

• Phone: +923123461413
• Email: contact@primeflexpk.com
• Address: D-33 / A SITE Area Hyd Sindh, Pakistan